Guidance on Creating a Support Ticket

Guidance on Notifying Missing Data on the Transparency Platform Website

0- Create separate tickets for each area.

This will empower the support team to readily notify various data providers and seamlessly track progress.

1- Share a link (preferably permalink) from TP website.

Supplying a link that directs the support team to the page containing the missing data is a highly beneficial way to begin the process.

2- Share the screen shot of the link. Please make sure that the following details are shown on the screenshot.

1. It is important which area type and area you selected
2. Corresponding data items displayed in the data view
3. Domain
4. Time interval
5. Time zone
6. Relevant data

Sometimes the data may be published / updated in the meantime, thus providing a screenshot together with a link can give more insight. 

Guidance on Inquiring About Restful API Assistance

1- Share corresponding link for data view

It's always a good idea to specify what data on the web page you want to pull.

2- Share full API request URL as shown below:

https://web-api.tp.entsoe.eu/api?documentType=A44&in_Domain=10YBE----------2&out_Domain=10YBE----------2&periodStart=202306040000&periodEnd=202306070000&securityToken=TO_BE_LEFT_BLANK